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Receiving a product you dislike…

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In this fast-evolving technological era, buying a tech product is really tough. The competition in the ever-evolving tech industry is becoming hotter by the day. More and more manufacturers for devices of different kinds come to the market every day just for the “convenience” of customers. It is no doubt that human lives are being made easier by all these new and advanced tech products but it also puts some pressure on the consumers passively.

Everyone knows that buying either a mobile phone or a computer isn’t as simple as it was a decade ago. You must first get your priorities figured out and then decide on one of the thousands of products that suits you on the market. These types of consumer electronics do not really come with a low price tag so buying one is actually an investment for several years. You might need to compare the price to its performance, aesthetics, portability, durability, and other technical aspects of a device that you are going to invest in before buying one. The dissatisfaction the customers get after putting so much effort into buying a specific device is inevitable. This might come due to different reasons and some of the common reasons are:

  • Color grading errors
  • Usage marks
  • Software and hardware malfunctions/ faults
  • Mismatches with the description

So what exactly can you do when you have a similar experience?

Most customers are satisfied with their products, some of them decide to settle with it even though they are dissatisfied. Why do that when you can return it to get your money refunded? Returning is the most common and the ideal solution to make both parties, sellers and buyers, happy and satisfied. But returning a product can also be tricky as different companies, organizations have their own policies. Even the geographical aspects affect these policies.

Universal policies related to returning

Most of the leading brands in the tech industries have a standard when it comes to returning and refunding a tech product. The common timeframe of a valid return is 14 days from the day of purchase. The product should be in ideal condition with the original packaging. The proceed with a refund, you might even require to present a government-issued ID too. Following are some general requirements and policies regarding eligibility and getting a refund:

  • Customers have specific timeframes where they can apply for or initiate a refund. (generally 14 days)
  • Products can be returned only in the country or region in which they were originally purchased, customer pays for return costs.
  • Electronic software downloads, subscriptions, gift cards, and other similar software products aren’t eligible for refunds.
  • Refunds can be issued as cash, cash equivalents, cheques, or bank transfers.
  • All contents of the original package should be present in the returning package.
  • Customers wait on average 2-4 weeks to have their money returned. Sometimes that never happens 🙁

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How do TecmagnetShop’s returns work?

We at TecmagnetShop prioritize customer satisfaction before anything. Our mission is to provide the best Apple products without any faults. We offer a wide range of iPhones, Macbooks and accessories for eye-catching prices. We handpick all devices we offer on our store and we guarantee the quality of the products we deliver are as described on the listing. All of our products come with a 1-year premium warranty where we collect, repair, and return for absolutely free and all accessories that come with the phone are covered by this too. However, if you get a product delivered that is not up to your expectations, you can and should always return it, it’s free and fast!

As we prioritize customer satisfaction before anything, you can purchase an equipment, see and test it without any commitment for the first 14 days. If you are not satisfied with the product, you can always return it no matter what the fault is. If it is an error with the color, scratch/usage marks, hardware or software fault, or even a change of mind. Following are some policies about our return and refund procedures:

  • A customer can return the product and request a replacement or refund during the first 14 days after the purchase.
  • All of the delivery charges and return charges are free.
  • The only thing we need is for the customer to return the device and accessories in the same condition as they were delivered.
  • Refunds or exchanges are usually processed within 3 business days.

So knowing the above crucial info regarding our return policies and the warranty each device gets, you can get your long-desired Apple device of choice for absolutely low prices without having to compromise anything. We got you covered if you aren’t satisfied with the product, none of your hard-earned money is gone down the drain.

Want to know more about us? Feel free to check our shop or (some of) our service and product reviews here.

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